Customer Care Specialist – Technology Solutions, Horsham

Job Overview

We are looking for a pro-active team player with strong written and verbal communication skills. If you have a background in customer care and you are looking to combine your passion for technology with your desire to learn new skills, we want to hear from you.

In this role you will:

  • Provide hotline/helpdesk support for internal and external clients across all of our software products

  • Develop supporting materials, including training content and software support documents

  • Deliver training for internal and external clients

  • Support the wider Customer Care team with ongoing projects

  • Perform advanced research and testing of new software products and releases.

The technical products that you will support are Envision Pharma Group’s Datavision®, Visiontracker®, Clear®, Library, Medinfo and other solutions added to the portfolio over time. Ongoing training will be provided according to level of experience. More information about our technology solutions can be seen here. This role will require occasional travel to the USA and Europe for client training and customer care.

The successful candidate will need to demonstrate the following:

  • Exceptionally strong organisational and prioritisation skills

  • Ability to work well under pressure

  • Prior external client/customer interaction

  • Strong problem-resolution skills; problem diagnosis, data analysis, troubleshooting

  • Excellent interpersonal and communication skills, face-to-face, via email and over the phone

  • An unwavering passion for technology

  • A team player.

About Envision Pharma Group

Envision Pharma Group is an international, innovative, global technology and scientific communications company. Initially focusing on publication planning, Envision has evolved to become a leading provider of scientifically-driven, evidence-based communication services for new biopharma products.

From our offices in the UK, US and the Asia-Pacific region, we support an international portfolio of pharmaceutical, biotechnology, and medical device company clients, providing a comprehensive blend of service offerings including:

  • Strategic publication planning and tactical publication plan implementation

  • Medical communications services

  • Consultancy services

  • Market Access solutions

  • Complementary technology platforms: including Datavision, the industry-leading publications planning software.

What Is It Like Working for Envision Pharma Group?

The Envision Pharma Group is committed to developing and supporting team members, enabling them to excel in their roles, and to maintaining a culture that encourages development, as well as recognising and rewarding achievements. We are a dynamic and rewarding company to work for, offering excellent benefits and a friendly, supportive and vibrant work environment.


Send your CV and a covering letter explaining why you believe you can contribute to our continued success, to or, alternatively, visit to find out more.
Posted 4th August, 2017.

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